Support
We're here to help.
Got a question, bug report, or feedback? Email us — a real person will reply, usually within one to two business days.
support@listingledger.appResponse time: typically within 24–48 hours · Mon–Fri
Frequently asked
I used to sign in with an email and password — what happened?
Sign-in is now handled by Apple and Google. Because ListingLedger connects to your bank, we hand authentication to providers that enforce a second factor rather than relying on a password alone. Tap “Continue with Apple” or “Continue with Google” and use the same email address your account was created with — we match on that address, so your properties, transactions and drives will be exactly where you left them. One catch: if you choose “Hide My Email” during Apple sign-in, Apple gives us a private relay address instead of yours, and we can't match that to your existing account. Choose “Share My Email” instead, or use Google if that address is a Gmail account. If neither provider covers your address, email us and we'll move your data across.
How do I connect my bank account?
Go to Settings → Banks and tap “Connect a bank.” You'll be guided through a secure connection process powered by Plaid. Your bank login credentials are never stored on our servers.
How does automatic mileage tracking work?
ListingLedger uses your device's GPS to automatically detect and log business trips. You'll need to grant “Always Allow” location permission in your device settings. You can also manually add trips at any time.
How do I scan a receipt?
Tap the “+” button and select “Scan Receipt.” Point your camera at the receipt and our AI will automatically extract the merchant name, amount, date, and line items. You can review and edit the details before saving.
Can I generate tax reports?
Yes. ListingLedger generates IRS Schedule C-compliant PDF reports. Go to the Reports section, select your desired date range, and tap “Generate Report.” Reports include categorized expenses, mileage deductions, and property-specific breakdowns.
How do I manage my subscription?
Subscriptions are managed through the Apple App Store. To change or cancel your plan, go to Settings on your iPhone → Apple ID → Subscriptions → ListingLedger.
How do I delete my account?
You can request account deletion from within the app under Settings → Account → Delete Account. This removes your data from our servers. You can also email us to request deletion.
Is my financial data secure?
Yes. We use industry-standard encryption for all data in transit and at rest. Bank connections are handled through Plaid, a trusted financial data provider. Your bank login credentials are never stored on our servers.